Effective October 22, 2026 · Version 2026-10-22
This policy covers smgltd.net, the website of Signature Marketing Group, Ltd. (“Signature,” “we”), a distributor of residential appliances based at 25 Riverside Dr., Ste. 4, Pine Brook, NJ 07058. Other sites we link to, such as our dealer portal and our brands' own sites, are run separately and have their own notices.
What we collect
What you send us
- The contact form: your name, email, and if you choose to add them, your phone number and company, plus the topic and your message.
- The service request form, which dealers use to send us a customer's service call: the dealer's name and address; the salesperson's name, phone and email; the customer's name, address, phone and email; and the product's brand, model, serial number, purchase date, order reference and the problem. If you're a dealer sending us a customer's details, please send only what the call needs and make sure your customer knows you're passing them to us.
- Email and phone calls to the addresses and numbers on this site: whatever you choose to tell us.
What comes along automatically
- With a form: the page you sent it from, your browser's description of itself (the “user agent”) and your IP address. We use these to stop spam and to sort out problems.
- Site visits: our host keeps standard server logs (IP address, the page asked for, the time, the browser). When analytics is on, Google Analytics records the pages you view, roughly where you are (city or region, worked out from your IP address), your device and browser, and the site that sent you. See Cookies and analytics.
- In your browser only: as you open brand pages, the site remembers which brands you've seen, so it can light them up in the collection. That list stays in your browser's storage and is never sent to us.
We don't ask for payment details, government ID numbers or other sensitive information on this site.
Why we use it
- To answer your message, arrange a service call, and follow up on it.
- To talk with dealers and would-be dealers about our brands, orders and programs.
- To keep the site working and secure, and to block spam and abuse.
- To understand which pages are useful, so we can improve the site.
- To keep the business records we're required to keep, and to meet our legal obligations.
Who we share it with
We never sell your personal information, and we don't share it for anyone else's advertising. We share it only with:
- Service providers who work for us: our website and application hosting (Vercel), analytics (Google Analytics), and email. They may use it only to provide their service to us.
- The people a service call needs: for a service request, the product's manufacturer or its warranty and parts processor, when that's how the repair or warranty claim gets handled.
- When the law requires it, or to protect our rights, our customers or the public.
- A successor, if Signature or part of it is ever sold or merged, under the promises in this policy.
What you send through the forms goes straight to our own operations system, where our staff handle it. Forms are delivered there signed, so a forged request is turned away.
Cookies and analytics
We use Google Analytics to count visits and see which pages people use. It sets its own first-party cookies (named like _ga) to tell one visit from the next. We don't run advertising on this site.
Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as your request to opt out of targeted advertising and sale: we tell Google not to store advertising cookies, not to use your visit for ad personalization, and not to send your data for advertising. Your visit is still counted, without those uses. You don't need to do anything else.
You can also block or delete cookies in your browser settings, or use Google's Analytics opt-out add-on. The site works the same either way.
How long we keep it
- Contact messages and service requests are kept as business records for as long as we work with you or your dealer, and then as long as we need them for warranty, tax, accounting or legal reasons.
- Google Analytics keeps visit-level data for no more than 14 months; after that only totals remain.
- Spam caught by the forms is dropped and never reaches us.
When we no longer need something, we delete it or strip it of anything that identifies you.
Your privacy rights
New Jersey's Data Privacy Act, and similar laws in other states, give residents the right to:
- confirm whether we hold personal information about you, and get a copy of it in a usable format;
- correct information that's wrong;
- have us delete it;
- opt out of targeted advertising, the sale of your personal information, and profiling used to make decisions with legal or similarly significant effects about you. We don't do any of these, and a Global Privacy Control signal opts you out automatically.
How to ask. Email privacy@smgltd.net or call 800-358-8886. We'll confirm it's you, usually by replying to the email address or phone number we already have, and ask only for what we need to do that. Someone you authorize can ask for you, with your written permission. We'll answer within 45 days; if we need longer, up to 45 more, we'll tell you why. Using these rights never costs you anything or changes how we treat you.
If we say no. We'll explain why. You can appeal by replying to our answer, or emailing privacy@smgltd.net with “Appeal” in the subject. Someone who wasn't part of the first decision will review it and tell you the outcome, in writing, within 45 days. If you're still not satisfied, you can contact your state's attorney general; in New Jersey, that's the Division of Consumer Affairs.
Children
This site is for appliance dealers, the trade and adult shoppers. It isn't meant for children, and we don't knowingly collect personal information from anyone under 18. If you think a child has sent us information, email privacy@smgltd.net and we'll delete it.
Security
The site is served only over an encrypted (HTTPS) connection, forms reach our operations system signed and checked, and only the staff who need a request can see it. No system is perfectly secure, so please don't send passwords, card numbers or other sensitive details through the forms or by email.
Changes to this policy
When we change this policy, we'll post the new version here with a new effective date and version number. If a change is significant, we'll say so at the top of the page, and we won't use what we already hold in a materially different way without your consent where the law requires it.
Contact us
Signature Marketing Group, Ltd.
25 Riverside Dr., Ste. 4, Pine Brook, NJ 07058
Privacy questions and requests: privacy@smgltd.net
Phone: 800-358-8886